Delivery Information
We make it easy to bring Gadgetory into your workshop. We ship anywhere in Canada, the United States as well as other locations throughout the world. Our main shipping carrier is USPS however we will honor special requests to use other carriers in the case of bulk purchases and with prior notice made before the purchase is submitted.
Standard Delivery
Our Standard Delivery service to the mainland USA typically uses USPS flatrate shipping rates, however orders for light or small items will often cost less. Our website displays specific delivery prices for each order. Standard Delivery orders are generally dispatched within two working days.
How Delivery Costs Are Calculated
Delivery costs for all orders are calculated according to the weight and/or volume of the items ordered and the chosen delivery destination. Delivery options will be offered according to stock availability.
Tracking Your Order
You are able to monitor the progress of orders by logging in to their online account. As orders pass through our system the order status will change depending on the position in the system.
Orders can have the following statuses:
ORDER ENQUIRY - You have placed an enquiry with us but as we have not yet received full payment your enquiry is not yet treated as an order. Please contact us to confirm your instructions if you wish to proceed with the order.
ON HOLD - The order has been placed on hold and will not be despatched until the hold is removed. This may be for instance because you have requested a delayed despatch.
REVIEW - We need to confirm some additional details regarding your payment, please contact us asap to discuss this.
FAILED RELEASE - At the point of despatch your payment has failed. Please contact us asap to confirm your current payment details.
PAID – The order has been received and is currently being processed; this includes payment verification and pending stock transfer or allocation.
READY TO DISPATCH – The order has passed payment checks and stock has been allocated.
PICKING – The order is currently being picked ready for dispatch.
DISPATCHED – The order has been dispatched; online parcel tracking will be available when the parcel is scanned at the central depot in the evening following dispatch.
CANCELLED - The order or enquiry has been cancelled and will not be processed further.
RETURNED – An item or items have been returned to us. If you have returned items and your order status does not yet show ‘returned’ this may be because we have not yet received your items, or they may be awaiting processing by our returns department. Please note it generally takes 2 working days for your return to be processed, and depending on your bank it may take up to an additional 5 working days for monies to be returned to you.
Where We Deliver To
We are pleased to be able to dispatch orders to all 50 states in the USA, Canada and Mexico. International orders are also accepted, however we do request that you contact us before submitting your order so that we can verify and ensure that we will be able to process your order.